Had a leak in my main water line running up to the house, I dug a hole and found the leak, thereby making it plenty easy for any plumber to get to and repair. South West came through with the fact that I called at 9:00 PM (when most places are closed and you'd get a voicemail) and they scheduled me for an appointment at 8:00 AM the next day. The guy called me at 7:00, said he'd be there between 8-8:15, and showed up at 8:10. I had a $69 coupon (direct mail suckered me in since I needed this repaired ASAP) and the repair took an hour or so and cost me around $200.
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