Great experience!!... We needed a plumber immediately, after calling another plumber (mr rooter) in the middle of the night who confirmed they'd be there within the hour... never showed up, and refused our calls in the morning after us waiting 8 hours, we called the Roto-rooter plumber in Rochester. The plumber (Jack) was there within the hour. He was great. He gave a thorough assessment of the situation an gave us our options and all possible outcomes of what we were dealing with. He was very polite, efficient, experienced and even cleaned up afterward. He gave great suggestions to try to avoid our back up from happening again. I would give roto-rooter 10 stars if possible, and I'd definitely recommend them to friends and family.. There's nothing better than dealing with a company who not only knows what they are doing, but also sends someone who can communicate well with a struggling family in need of help. Thank you!!
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