I had to make Vince aware of the issue I was having with Loyd. Background: Door was dropped while loading into truck on installation day. Unfortunately, Loyd would say he'd call me with updates, but I never got his calls. So I called him. Once Vince became aware of this situation, Loyd started communicated via email. Also, he apologized for the times he said he'd call me and didn't. The installers were very efficient and friendly - great workers!
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