The office assistant "forgot" that I wanted a remnant for the basement stairs and initially quoted that area with expensive living room carpet as well. The fellow who came to measure did not listen to me. I was ademant that there be no seam between LR and hallway. Yet his diagram and quote for quantity was based on a seam at that point. Fotunately, I double checked the order (because another error was made in price calculation) and caught the error in quantity estimate. At that point I was tempted to walk out the door and do business elsewhere. However, needed the room completed in one month. The installers were great. On time and did a good job.
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