I went into Western today to have some recommended service done (ie: transmission service - cooling system flush and tune up). The dealer had advised me that I need all this done during my last oil change (I get lifetime "free" oil changes where I bought my Jeep). The dealer told me the cost would be in the $600 price range. I called Western and spoke to Phillip and he told me that the cost would be much less if I had those services done at Western. I made an early appointment for today. I was taken right away at 8AM. After about 30 minutes Ben came to me with a broken piece of metal and told me that he had found this laying in the battery tray. It was the oil change dipstick tube that the dealer should have repaired during my last oil change. It was obvious by the dirt and grime covering it that it had been broken for some time. Ben got on the phone immediately and found the replacement part at a dealer in South County and asked them to send it to the shop right away. To make a long story short it did take a fairly long time for the part to arrive but I was kept informed of the progress frequently. The part finially arrived and was installed. My other services had been completed while waiting for the part. The total cost of my repair and service came to more than $200 less than what the dealer estimated. Had it not been for the extra cost of the broken dipstick tube the total price would have been less than half the dealer quote. Western will be getting all my business from here on out including oil changes. A "free" oil change is truly not "free" if it is not done properly. I do intend to speak to the service manager at the dealer in the morning and demand to know why the broken part was missed during my last and probably several prior oil changes. I no longer trust the dealer for any work on my vehicle. I do trust Western and all the crew to do my repair work properly. Thamks guys!
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