Do not use this company. They will waste hours of your time and not show up and they are very rude. I called for service and made an appointment. They give you a 3 hour time block when they will show up. I received a call 15 minutes prior to the end of my scheduled time block from the technician saying he still had to get gas and he was still 45 minutes away at least. Obviously he knew he wasn't going to be on time and didn't even bother to call earlier. I waited an extra 45 minutes past my scheduled time block and still no show. I had to call to reschedule because I had to be somewhere and couldn't wait. I rescheduled for the next day. Now I just got a call from the technician 15 minutes again prior to the end of the scheduled time block and he said he was having trouble finding my house. I gave him directions and told him how to get here and he called the manager of the company because he didn't want to come to my house because I live on a base. I told them I lived on base to begin with and the girl never said it was a problem, nor do they say they don't come on base on their website. The base I live on is open to pretty much anyone unfortunately as long as you have valid identification, insurance and registration. The manager called me and was so rude to me and told me they won't come on the base because they have problems getting on base. That could only mean that their technicians either don't have valid identification, insurance or registration so I would not trust them. I was very angry that they wasted 7 hours of my time between the 2 days and he didn't even apologize and told me that they have the right to refuse service to anyone. Again, please don't waste your time with these people because they could just decide not to show up on time or at all and won't even care.\r
I also just went online to look up their rating on the BBB and they are not accredited because they have had too many complaints filed for the number of years they have been in business. They have had 92 formal complaints over 3 years and 1 failure to respond to the BBB and 14 unresolved issues. The following statement is on the BBB site as well about them:\r
""Consumer complaints allege that after calling the company to inspect their appliances, the company either incorrectly diagnosed the issue and/or recommended unnecessary repairs. Most consumers also allege the company recommends a replacement of the entire unit but later discover, by way of a second opinion, that an entire replacement is not necessary. Many consumers also allege that the company's technicians are not knowledgeable, do not explain charges and do not follow up after initial service call. Company responses have indicated that they feel they offer a long term repair solution which is why they recommend a full replacement in the instances they do, rather than a short term solution which only fixes the problem temporarily. They also indicate that in cases where they acknowledge a misdiagnosis by their technician, the consumer has been refunded.""\r
I am actually glad I did not end up having them at my home to fix my washing machine.
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