04/13/2015 So thankful we used Roto-Rooter Plumbers! Tony came out from Palm Coast, FL all the way to Ormond Beach / Daytona Beach area right at the beginning of the appointment window, same day. His knowledge about the area was critical to solving the problem. He braved the pouring rain looking for our septic tank. We just moved in and the listing for the house clearly stated City Sewer but Tony's background and observation skills said otherwise. We quickly contacted the City to confirm, and sure enough we have a septic tank! He called for backup from his Roto-Rooter pump tank truck just in case we needed it. The two guys found the tank buried under the ground with a bush planted over top! Very friendly, helpful and patient the entire time, torrential downpour and all. Tony stayed in communication with us every step of the way so we knew what to expect next. Turns out roots had grown in to the line and totally messed it up! The guys dug it up, fixed it AND pumped the tank. However, they didn't stop there! We had a washing machine delivery during the same time window and they noticed our valve stems for the hot and cold water were the original from when the house was built in 1979. Not only did they need to be replaced, (badly) but the red and blue values were swapped! Tony went and got the parts, and replaced both with fancy new hardware that featured threaded lines in case we need to work on them in the future. He also gutted two lines that were sticking out from where a fisherman's sink used to be next to the washer and dryer to prevent total chaos. This job was way more than any of us involved could have imagined. I am so glad we trusted a Roto-Rooter plumber because they lived up to their great reputation! Will definitely call again when it's time for our newly located septic tank to be pumped again. Thanks Tony!
more