My oil burner was not firing up properly. It would click and try repeatedly before actually firing up. I called Niccoli Oil & Energy to come and diagnose the problem and fix it. They did not come that day and I called a second time to be sure they were going to come. When the service man showed up it was his last stop of the day at around 6:15 PM. on his way home, which was close by to my house.\r
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He spent almost no time diagnosing the problem and "cleaned the carbon from the end cone and replaced nozzle" according to the invoice. He was at my house for no more than 10 minutes.\r
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Later that evening I could hear the same noise I had heard before, the oil burner struggling to start up.\r
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I waited a day to see if it passed and called Niccoli Oil & Energy. I got a very nice lady to tell me all the service people were on the phone and unavailable. I relayed to her that the problem had not been solved.\r
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As the problem was getting worse, I called another oil burner service man. He came
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