I just moved out of Preston Hills last weekend after being there for a year. Firstly, when we first moved in the lady who leased me my apartment had absolutely no idea what she was doing. She gave me incorrect information about paying rent, trash, and water bills together. I ended up with huge late fees for ""unpaid"" water bills even though the leasing agent told me it was all included in the rent. The management team changed constantly. If I had questions about anything I could never get straight answers and each person in the office would have a different answer than the other. If you have noisy neighbors you might as well get used to it because you can hear everything! Some nights it felt as if our ceiling was going to fall through from all of the banging and loud noises from children above us. The most outrageous thing that happened was when I moved out. I did not want to get stuck with any fees or charges so I paid for the $300 cleaning service option the apartment provides upon move out. I have a 3 yr old and there were a couple stains in the living room from him getting sick, etc. so I hired Stanley Steemer to come and clean the living area. I called and even stopped by the office multiple times to make sure they let me know when the move out inspection was going to be so I could be present. The last day of my lease was this past Saturday. Today (Monday) I called again to see when the move out inspection would be. They told me it had already been done and that I would be getting charged to replace the carpet in the entire apartment. There was a patch of carpet in the living room which had been there since I moved in. They said that I pulled up carpet in one of the closets and patched the carpet in the living room. This was absolutely untrue! However, since I hadn't noted the patch of carpet on my move in inspection, I had no way to prove it. Horrible management. Horrible apartment complex. Stay far far away!!
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