My parents had called Mike Counsil Plumbing out to their house because the plumbing was backing up into the shower and tub. This was on January 20, and my parents had no facilities to use. On January 21, James came out to see what the issue was and proceeded to tell them that they needed to repipe under the house, but he needed to get Glenn out to the home to get them an estimate. Glenn was able to come on January 22—two days after the initial call, my parents still had no working facilities. On January 22, Glenn and James came out and said the cost to repipe under the home was going to be $28,000 because of all the raw sewage that was leaking and the badly corroded pipes.
Glenn manages to convince my blind father to sign a contract that he can't read and explains to my mother, who is a non-native English speaker, to agree to this repair. Mike Counsil Plumbing knew they were behaving questionably because they asked my mother if someone else should be involved with this decision because "we don't want them coming after us." At this point, my parents had cut the initial check for $10,000 to Mike Counsil to start the work.
I called my parents and started talking to them about this when James walks in and tells my mom that the $28,000 he was trying to rob her of won't fix the problem—it's going to be additional money to repipe out to the city AND to they still won't have facilities. At this point, I tell my mom to tell them to get off the property. My husband contacts the owner who then says he will call him back. Glenn called my husband back and offers a discount to do the rest of the work but still managed to forget the fact that people need toilets—my husband had to remind Glenn. He also seemed to forget the fact that the original repair he quoted and clearly did not start wasn’t going to fix their issue. Glenn later texted my husband to say that the technician didn't go under the house because of all the raw sewage; therefore, they didn't start any work. My parents wrote their three-day, right-to-cancel letter and received their check back the following day.
Needless to say, I called another company out who then cleared the line for my parents, who had not had working toilets for days. In less than 3 hours they took care of my parents’ needs first then they actually put a camera down the line—something Glenn failed to do. It turns out that there was no issue with the pipes. I have photos of underneath the house that show zero sewage leaking and cast iron pipes that are not corroded as James' invoice says. I have camera video showing that there is no issue with those pipes internally.
Mike Counsil Plumbing intentionally tried to take advantage of a blind man that has trouble walking and could never look under the house himself and a woman who is a non-native English speaker. Mike Counsil’s business ethic is beyond questionable.
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