I called TLC on a Monday after Christmas as our furnace was not functioning properly and Corey came out that same afternoon and diagnosed the problem and stated that his installers could come out the next day and put in a new furnace. The installers came out the next morning and began to install a new furnace. The new furnace was not compatible with the duct work so a new, up graded furnace was delivered at no additional cost. While the installers were here, Tiffany, TLC's service representative came by to see if I had any questions, provide any assistance and see how the installation was progressing. I was pleasantly surprised at this follow up. She was polite, professional and either answered my questions or had the installers answer them.
All of the employees I interacted with, Corey, Tiffany and the installers were polite, professional and knowledgeable and they should be commended.
We have only had the new furnace in one day but it is a noticeable change (from our 15+ year old one) as we can hardly hear it when it "kicks" on.
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