I brought my dog there bc she is very sick. A two year old dog, in her prime and she hadn't eaten like normal for 3 days. She seemed to have trouble going number twin and seems to be in pain when walking. Long story short, I spent 4 hours there and over $700 for an X-ray, urinalysis, a bag of lactated ringers (to take home), and bloodwork to be completed only to not find the cause. \r
The next day (today) I called asking someone to look at her file and tell me if it is possible she could have been poisoned. They said yes, it is possible. So I asked if she ingested rat poison a week ago was there any treatment options available to help. She gave me generic bs avoiding the question. I asked her 2 more times, phrased differently, and she still wouldn't give me an answer. \r
I hung up, called back, asked the lady ( Megan) to look up my file and get me a doctor who would answer a direct question directly. At this point She started jumping to their defense, claiming that it, ""Depends on what the question is."" For whether or not they would be able to answer it. I began to explain what the direct question was asking and she interrupted me, claiming that I was yelling (I absolutely was not) then she hung up on me. Called back, same thing. Oh, and apparently they have no supervisor there at all times. Guess that's how they get away with treating customers this way.\r
To spend over $700, not make any kind of diagnosis, then refuse to answer a question simple as this for my dog, who is still suffering from the same thing as the day before is way, way unacceptable. \r
Also, they will not allow you to stay with your dog, which I am not a fan of either and for something routine, I would have found someone who would have. Guess I really would have been better off doing that this time too. All about the $$$ here, not about your animal.\r
Don't get me wrong, most of the people are nice in the office, so long as customer don't expect simple, direct questions to be answered. \r
I have done my job, proceed at your (your pets) own peril!\r
I just really hope to find someone competent tomorrow if she still doesn't improve.
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