we called Southwest Plumbing for a kitchen sink that drained so slow that it took about an hour to drain about 2 cups of water. they set us up with an appointment and were on time for their appointment. the tech Rigo was extremely nice, he and his partner were respectful of our home by putting booties on before they entered the home. they got right to work after we explained what was going on. they snaked our drain not once but twice and tried to find out what was going on. they finally determined that something was blocking the line beyond the length of their snake and it would take more than he was able to provide. Rigo provided us with an idea of a couple of things that may work and gave us time to think about the 2000-2500 dollars it could cost to fix the problem at the worst and maybe a 1000 for a possible fix that may not work. he did not pressure us and was extremely honest with us. he was so kind that he did not charge us the 269.00 he had originally estimated that his work may cost he only charged us the service call od 49.00 and cleaned up and departed. I was absolutely floored that I was not charged like some of these other reviews suggest. we had made the appointment before we read the reviews and were somewhat apprehensive as to what would actually happen. I WAS AMAZED AND PLEASED that these reviews were not right in our case. thank you Rigo you were a life saver and we would recommend you to our friends and family\r
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I did forget to add that about 3 hours after Rigo left the drain opened on its own and began draining like it should. whatever Rigo did worked just a little slower than we all expected thank you Rigo you are a true honest person with integrity keep up the good work.
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