Reputable, reliable and thorough. I was informed by my gas company that I had an underground gas leak and I needed to get it fixed within ten days or be shut off. I performed a typical Google search and narrowed my selection to two well-known local plumbing experts. Company K and Cunningham Shanor. Company K had good reviews but I was put off by their phone support. Cunningham Shanor was qualified but their online reviews were tainted by one very vocal dissatisfied customer. Despite this negative review, I decided I would at least entertain an estimate from Cunningham Shanor for the work.\r
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Before contacting Cunningham Shanor, I contacted company K. This very popular plumbing contractor provided an estimate that wound up being nearly three times higher than Cunningham Shanor. Company K?s phone support team was uninformed and their estimator was rude and arrogant.\r
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I then contacted Cunningham Shanor. I was satisfied enough with their phone support to warrant an on-site estimate. Since it was a gas line installation, the installer had to be certified by an independent contractor. The phone support specialist indicated that they were certified. The Cunningham Shanor estimator was courteous, on time and thorough in explaining all that was involved with an underground gas line installation. The installer had the same qualities as the estimator; courteous, informative and pleasant to work with. They handled everything including working closely with the gas company to ensure minimum down time of our gas service. Going into this project, I had some hesitation based on one unhappy customer. In the end, I am glad I chose Cunningham Shanor for the project.\r
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Another indication of Cunningham Shanor?s positive reputation is their Better Business Bureau rating which is A+. That alone should provide you plenty of comfort in selecting them for your next plumbing project and should carry more weight than that of a disgruntled vocal customer or even my ramblings posted here.\r
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