Terrible craftsmanship and even worse customer service.\r
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My now-wife and I went here to have her wedding band and engagement ring soldered together and engraved with our initials. We were told the rings would be done sometime early the next day and they would call to let us know when they were ready, which was perfect because we were flying out to get married the day after that. So the next day came and we waited... and waited.... and waited some more. Finally, in the late afternoon and after no word from the store, my soon to be wife called and the person on the phone said our rings were ready to be picked up. Where was the call earlier in the day?! We were very busy with last minute details and this did not help our situation. \r
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When we arrived to pick up the rings, we were helped by a very young teenager looking boy that didn't have great customer service skills. Upon inspection of the rings, we instantly noticed that they engraved one of my initials wrong! The last letter was a ""C"" and should have been a ""J."" The kid said hold on and took it to the back where we could here the jeweler instantly get defensive and take no responsibility for the screw up. It actually wasn't his fault but he only seem to care about deflecting the blame. The woman that initially helped my wife copied the initials down wrong from the original write up to the work order for the jeweler. But regardless, we still needed it fixed as we were flying out the next morning for our wedding. Eventually, their conversation ended and he got to fixing the engraving. The kid came back and attempted to collect payment for the soldering and engravement job but we asked to wait until it was fixed before proceeding. \r
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So while we were waiting for them to fix their screw up, there was another customer in the store being helped by another less than enthusiastic associate. Towards the end of their conversation, the customer asked if they buy gold. The associate said yes and the customer handed over a few pieces of jewelery to be weighed and given a price. As the associate took the jewelery and headed to the back, we observed her rolling her eyes as if she was so inconvienced by this customer who had just spent money in their store. Pretty dissapointing. \r
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Back to our rings. The jeweler finally finished and the kid brought them back out. We inspected them and were not happy at all. The messed up initial was sloppily scratched out and the new correct initial was engraved on top of it. The new initial was a different size and was not evenly in line with the others. We said we were not happy with it but the kid asked for full payment anyway. We asked to speak with the jeweler to show him how bad of a job he did. Again, he went into defensive mode, told us it wasn't his fault, and that we still had to pay for the work that was done regardless if it was correct or not. We were so dissapointed and angry but saw that no one in that store was going to be helpful at all. We ended up paying the full amount and leaving with a screwed up wedding ring because we literally had no more time to waste as we still had many things to get done before flying out early the next morning. \r
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This experience with Trenton Jewelers is the reason why we will never do business with them again.\r
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