Carolyn,\r
We tried to explain to you that we were unable to refund your money for cancelled product until the payoff on your vehicle was completed by another dealership. Often times our hands are tied while we wait for a 3rd party to complete their process. However, there are procedures that must be followed which, in turn, may become frustrating to our customers. The necessary paperwork was finally completed by the other dealership so we were able to issue a refund check to you as of July 7th. \r
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