I rented a motorhome on June 17, 2014. After I paid, I asked if I could add an extra night and was told that it wasn't booked so it would be fine. I drove about five miles down the road to a store. Upon leaving the store the Check Engine light and the Oil light both came on so I returned to the store. No one was there, I called every number they gave me and no one answered the phone. My daughter and I had to spend the night in their parking lot. I had to cancel my plans for the next day, a fishing trip that I had already paid $500 for, and lost my payment for my fishing trip. The next day I was told that the lights come on and everything was fine. I asked for two things, first, a refund of the night my eleven year old daughter and I had to stay in the parking lot and secondly, I asked to cancel the extra day I had added. I was told that it was no problem because, according to their 'board' I was due to return the vehicle on Saturday and not Sunday so the extra night had not been added. Also, I was told that the night we spent in the parking lot would be refunded because I could not drive the vehicle with the engine and oil lights on before having it checked out. The $500 I was out for fishing was obviously not refundable. The company is refusing to refund these nights to me, they only will refund my deposit and nothing more. Prior to the trip, I had to leave a $500 deposit with them via my credit card and they will only refund that amount. I asked repeatedly and was told each time that I need not worry because two nights would be refunded to me.
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