Only reason i used this moving company i saw the buisness card at another apt complex. I would NOT recommend using this company, I was surprised when it was just 2 young adults using nothing but there hands basically carrying 2 boxes a time no dolleys, no flatbeds or nothing! They were very slow broke 1 piece of furniture , scratched a few others and got our king size bed dirty when placing it in the truck. These movers were slow and when moving to new apt husband and i ended up waiting on them i called on cell and said "they had to make a stop" on our time! not acceptable. when called to set up the move i forget his name was so friendly but when moved about the damages they did to our furniture i felt they were a lil rude i was never told i had to buy insurance if anything is broken. i felt that should have been brought up when set up the move not burried in a email they sent. about 2 days before the move. Very unprofessional this company was.
I would pass on this company. this company needs to improve their customer satisfaction !! A move i think should have only taken 3 hours got charged for over 4 hours. But after fighting and complaining on the phone for over 20 minutes i finally got a lil discount BUT not enough only 10cent on the pound which was BS the piece of furniture broke by the movers was 100.00 but only got about 15.00. plus had to fight them on the 5% discount for senions thet advertise on their services . When moving its stressful enough and shouldnt have more stress on urself from the manager and owner. NEVER NEVER WILL USE THIS COMPANY AGAIN. Beware of these movers.
RESPONSE FROM Keep It Moving LLC:
"Our apologies to Ms. Woellert for her "Bad Experience" with our company. Our moves are handled methodically from initial contact to situation resolution. Our process starts with informing the client of ALL fees, Procedures and Additional Protection offered, which is required by law. The initial email refers to the additional protection with instructions on how to refer to the zip file which is attached. This file spells out what happens regarding breakage and additional protection. A HIGH LITED disclaimer also informs of how the industry standard works for any damages that may occur.
Secondly, when the formal invoice is issued, this information is included for the second time. Terms, conditions, as well as an opportunity to review any portion of the paperwork are requested at this time. We offer this request to resolve any questions or concerns that need to be explained further.
We also have an email thread between Ms. Woellert and our operations manager discussing coverage, fees and the overall process for the move. She denies recollection of this correspondence.
We are more than willing to take responsibility if we come up short for our clients. Because this client doesn't remember being told, nor did she review our policies, terms or conditions, her complaint and negative review are a bit suspect.
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