Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Keep It Moving LLC
|
|
Review by:
citysearch c.
|
|
Review content:
Only reason i used this moving company i saw the buisness card at another apt complex. I would NOT recommend using this company, I was surprised when it was just 2 young adults using nothing but there hands basically carrying 2 boxes a time no dolleys, no flatbeds or nothing! They were very slow broke 1 piece of furniture , scratched a few others and got our king size bed dirty when placing it in the truck. These movers were slow and when moving to new apt husband and i ended up waiting on them i called on cell and said "they had to make a stop" on our time! not acceptable. when called to set up the move i forget his name was so friendly but when moved about the damages they did to our furniture i felt they were a lil rude i was never told i had to buy insurance if anything is broken. i felt that should have been brought up when set up the move not burried in a email they sent. about 2 days before the move. Very unprofessional this company was.
I would pass on this company. this company needs to improve their customer satisfaction !! A move i think should have only taken 3 hours got charged for over 4 hours. But after fighting and complaining on the phone for over 20 minutes i finally got a lil discount BUT not enough only 10cent on the pound which was BS the piece of furniture broke by the movers was 100.00 but only got about 15.00. plus had to fight them on the 5% discount for senions thet advertise on their services . When moving its stressful enough and shouldnt have more stress on urself from the manager and owner. NEVER NEVER WILL USE THIS COMPANY AGAIN. Beware of these movers.
RESPONSE FROM Keep It Moving LLC:
"Our apologies to Ms. Woellert for her "Bad Experience" with our company. Our moves are handled methodically from initial contact to situation resolution. Our process starts with informing the client of ALL fees, Procedures and Additional Protection offered, which is required by law. The initial email refers to the additional protection with instructions on how to refer to the zip file which is attached. This file spells out what happens regarding breakage and additional protection. A HIGH LITED disclaimer also informs of how the industry standard works for any damages that may occur.
Secondly, when the formal invoice is issued, this information is included for the second time. Terms, conditions, as well as an opportunity to review any portion of the paperwork are requested at this time. We offer this request to resolve any questions or concerns that need to be explained further.
We also have an email thread between Ms. Woellert and our operations manager discussing coverage, fees and the overall process for the move. She denies recollection of this correspondence.
We are more than willing to take responsibility if we come up short for our clients. Because this client doesn't remember being told, nor did she review our policies, terms or conditions, her complaint and negative review are a bit suspect.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|