What a disappointing experience we endured with Surner Heating. The assessment completed on our house was completing botched – the result was a bid that jumped up thousands. Representative Bernie Rock didn’t account for inadequate return ducts. Horrible customer service – excuse after excuse, the common theme was they were “too busy”. When we weren’t getting an excuse we were blatantly ignored. Never got a call back from management either. Invoices were void of details. Work order never provided. Details never provided either. Big details like Parts and Labor. I made a good faith payment after waiting 6 months for a reply with yet another plea for an account review. Surner’s response? A late fee added to our bill. I’ll pay the late fee AND I will buy our oil from a competitor. Looking for a new furnace? AVOID SURNER HEATING.
more