My water heater went bad on a Friday. I called Dipple and she was able to dispatch a plumber (Mark - deserves this shout out) the next day. While Mark was installing the new unit, I learned that they had (I think it was) three technicians out - sick, injured and hospitalized. I had not used them before, but they had pulled out all the stops to help me anyway. And Mark did a stellar job, was very friendly, was very honest and fair (I won't explain the details), and the equipment they install is first rate - only things Dipple knows is built well and has a good history of performance.
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