I used Comfort Wizard and the owner, Harley, worked on our unit. Very good guy. I started a bi-annual service plan (summer and winter maintenance) with them up until I had a bad experience. They sent a new technician to the house who said he was in training and did not have any experience or certification. He explained he had been in the restaurant business and this was a new job. After servicing our unit he said our coolant was very low and we must have a leak. He commented how hot it was inside the house and said someone else would have to come out and do the inspection and repair. I advised him that we had absolutely no problems with our unit prior to his arrival and it was hot inside in the house because the unit had been off for 20 minutes. The unit is 9 years old and well maintained. He said he would top off the coolant and see how that worked. Of course the house cooled off after five minutes when turned back on. I called the office twice to speak with Harley and left messages for him to please call me. On my third attempt, weeks later, they said I could not speak to Harley because he was always very busy. The lead technician supervisor then called me back. I forget his name. He came to the house to talk to me and even brought the employee with him. Why would he do that? We discussed the matter and he tried to convince me that sometimes the AC units just break down. He pointed out a humming bird in our feeder and stated that AC units, like the hummingbird, were fine and the next moment they weren’t. At that point I had to hit myself in the head to see if I was awake. Despite trying to reason the circumstances with him, that the unit had been performing very well both prior to and weeks after the new technician’s visit, and that the unit had simply been turned off and the house became hot, I finally had to ask him to leave. We went the rest of the summer and winter with no issues. Now I’m looking for a new company. Just thought I would pass this along after seeing Comfort Wizards’ ad.
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