I have seen the previous reviews and I can only speak for myself and my experience. I would advise anyone that loves their family pet to stay away from this low grade business! The owner is very very very rude and unprofessional all the way around the board. She started of by not speaking and apologized saying she was busy and had much to do. I personally feel of you can't handle a busy day at work get help or don't do walk in's. I have a dog that had a previous injury and could not stand for long. I explained this to the owner before I brought her. She agreed to do her grooming anyhow. I thought that is was a good idea to ensure my baby would be treated well and handles with care so I made sure I reminded her of the situation dealing with the injury. I wanted to also make sure she would be ready later that afternoon to go to a vet visit I then was told by the owner I have a doctors appt myself I didn't know I was being timed (In a very angry voice)! I then said that I could come another time or take my pup elsewhere she then said let me see how long she can stand and took plopped her on the table and zipped the side of her facial hair off...I did not like that. I said if you think you are too busy I can take her. She then said ""No I can do her I just don't know when"". I said well I'll call back to check and then I left, but as the minutes passed I couldn't stomach how rude she was. I then called and said that I was being treated unfairly and disrespectful and I would just be there to pick my pup up. She then said ""Well I already started"". I said I would pay for what you did, but I wanted to get her she then started talking badly about my dog saying she wouldn't be still and so on. I let her know I was sensitive about my pup and her situation. She proceeded to talk bad so I said I was close and would get her. The owner then said I'll have her ready. And continued to bad talk my dogs behavior. I was in tears at that point and said how bad could a small dog be? She then hung up on me after yelling again that she would have her ready. I walked in and she was speedily trying to do my dog while I was there. I just looked at her as she rush from the table to hand me my dog whose hair was butchered. I explained I didn't like the rush cut she said well hey that's the best I can do for her. I then asked her why did she hang up on me and that it was very unprofessional she then said she hung up because she didn't have time to keep listening to me talk about nothing! I asked her why did she agree to do her if she was going to complain about it as if it was a inconvience. She then start yelling so I turned and walked out. I said I should not have to pay for such a sad service and rudeness. She ran behind me calling me various names as I slowly walked to my car as I shook my head in sadness. She kept yelling as I drive off.
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