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They Earn Your Business and Trust - Review by citysearch c | Splash Plumbing

Splash Plumbing

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They Earn Your Business and Trust 2/25/2014

Splash was recommended to me by a friend who works to restore water-damaged homes/businesses. They were able to come out within an hour of my call to try to unclog our washing machine drain. The bad news: Our laundry room was built without a "clean out" valve, and there was no snake that could reach the problem. So the Splash technician used chemicals to try to clear the line (which takes time to work). I paid for the service call and the labor, but wasn't charged for the chemicals. Unfortunately, the chemicals didn't work ...and not only could we not use our washer, our kitchen sink had backed up. Having paid for the service that didn't work, we were not happy with the outcome, so I emailed Splash via their website. The next morning, I got a call from Dan, the owner. Hearing that the sink had backed up led him to believe the problem was elsewhere in our line. He wanted an opportunity to try a different approach and sent a couple of technicians out. By noon we were clog-free. These guys spent a good 2+ hours routing our system, and eliminated a giant, rock solid clog. There was a nominal charge for the additional labor, but I will tell you it was nothing compared to the effort and time these guys put into this job. Dan did right by us, and we are thankful. He was sincere in his interest to find a solution for our plumbing problem. Even though, I was not happy with the original outcome, he was polite, professional, and determined to work with us to see the job through successfully. It is, after all, sometimes a process to get to the right answer. We will absolutely call Splash in the future ...and we highly recommend this plumbing service to everyone. They're honest ...they know what they're doing ...great to work with ...and they earn your business and trust. more
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