The tech who came was nice enough but he ran my machine for a few minutes and pronounced it fixed ...didn't bother to bend over and look into the bottom of the machine covered with bits of the broken counter weight . called them back that day .nothing?/ next day they flat out refused to do anything because they didn't like the way I talked to them ..Filed a complaint with Lowes .DO NOT USE THEM !!!!!!! EVER !!!!.
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