This is the second time I have used the maintanence department here. Both time for oil changes. The first time I was informend that I needed to have a repair done that would take two hours but I was on a time crunch so I deferred it to next oil change, however when I scheduled next oil change online and included that I would need to have that repair done in comments, when I got to service center they only showed it as a review not a repair and I was told that the repair would take four hours and since I scheduled a late appointment they could not do repair that day. I assumed that there was a record of previous visit on this repair needed to be done, so I was not as detailed as I should have been. But all was worked out and this will be taken care of on my next visit for 60,000 mile maintanance.
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