The price I was originally quoted over the phone when I set up my appointment was $40 (for a refractor fee or something) + 80 for something else (not sure what) and said the total would be around $125 ( not sure if that was a $125 charge for something else, as I see on the billing statement that you charged me an additional $125 for soft spherical , not sure what that is). Even if you include the additional $125 charge, what I was quoted over the phone would still only have been $245.00 and NOT the $350.00 that I just payed. The billing manager called me and tried to explain the charges, she said that the $80 would have been if I was already a customer and since I wasn't I was charged $150 (new customer fee. I told her that I was never quoted a ""new customer fee"" of $150. The manager said that the people at the desk were NOT supposed to give out pricing quotes and that she would talk to them. That still doesn't change that fact that I feel as though I was involved in a bait-and-switch scam. If I had been quoted a price anywhere close to the $350 dollars I was charged, I would have looked elsewhere for service as $350 is the highest price I have ever paid for an eye exam. I feel that I should be charged the price I was originally quoted. Even if they wanted to charge me for additional procedures (which I was never asked and/or told this would be an additional fee) would be fine. The $150 ""new customer service charge"" should be refunded as I was never told about this and they knew prior to setting up the appointment that I was a new customer.
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