We bought living room furniture from here and had no problem. There was a scratch on our end table, but they replaced it no problem. So, we went back and bought bedroom furniture there. My boyfriend works out of town 99% of the time, 80+ hours a week, and I work full time as well, so delivery time for us needed to be as specific as possible. They gave us a date ( a Saturday) so my boyfriend could get off work and be in town for delivery. Their delivery service IS A JOKE!!!! They gave us a time frame--from 3pm-7pm. They called my boyfriend past 7pm (after he sat around waiting on them) and said that their driver had an emergency and they could not deliver his furniture, and that his furniture would be there first thing Sunday. We have been waiting 3 hours since they have opened, and we have yet to get our furniture. My boyfriend went to the store to speak with the manager (after calling the store and getting no answer) and they said that the delivery men had already made 4 stops and had 3 more to go, and our would probably be last, and there was nothing else they could do. Needless to say, I WILL NEVER USE ROOMS TO GO EVER AGAIN. What awful customer service and unprofessionalism!!!! Save your time, spend a few money dollars and go somewhere else.
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