I've had my car back for two days and I can't find anything that wasn't done right. It was major damage, stripped to the frame and the car now looks flawless. I'm extremely happy.\r
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My accident was on December 11th on the way home from work. Hit from behind, not my fault and major damage to my almost new Camry, only 12K miles. I was numb and in shock and really cold. The officer took me home and my car was randomly towed to Valet. Dave with Valet called me and made arrangements to get me into a rental car that night! He left his family, wrapped up some Christmas shopping and had me into a Camry rental car, very much like mine by 10 PM that same night. I went to work the next morning on time and never had to miss an hour of work. What a great guy!\r
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Valet called the next day, I was put in the capable hands of Callie and she started the process of working with the other guys insurance and getting all of the needed approvals. I'm a tough customer and I'm picky. She worked with me on all my special requests and the service level was so high I stayed with Valet although I didn't really know them before the accident. I'm very glad I did. \r
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My job is super demanding. I didn't have to hassle with things during the day. Callie sent me emailed updates including current photos twice a week and when I had questions she responded by text or email, sometimes after hours and in the evenings rather than having me wait. I highly recommend Valet. I would absolutely choose them again. Trace is the owner. Even he took and interest in my project and made sure I was happy. I think this level of service is rare in the auto body business. Best experience I've ever had. Thanks Valet! Straight A's.
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