i dont know what the story is with these guys but they never answer the phone, never call back, misdiagnosed the original problem, did not fix the appliance, and never communicate. We were put in touch with them via a warranty and I was stuck using them---perhaps the worst service I have ever experienced--unforunately I will never purchase a long term warranty from this major appliance store again due to their subcontractors poor business practice---avoid this company like the plague!
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