I did a lot of research and contacted many fulfillment companies before choosing Webgistix and so far I am very happy with the decision. The simple pricing that Webgistix provided us with as well as their professional attitude were what swayed us to signup. \r
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We are lucky as we only have a limited number of SKU's which limits the potential for mistakes but so far order accuracy has been 100%. Customer service is generally great, you have a dedicated account manager who you contact for everything and if they do not know the answer to an issue straight away they will find out for you. Personally I would prefer several contacts for various issues (i.e. billing, IT, shipping) so as to not be bothering the same person all the time but that's my opinion. \r
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Outsourcing fulfillment is a big step for any company and it takes time to iron things out so that both parties are happy. The hardest thing is that you are not in control anymore and you cannot simply jump on an issue instantly as you would previously have done. This takes some getting used to but I have found Webgistix always happy to help and if possible they will really make that extra effort. \r
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My business would simply not be possible without Webgistix but we are off to a good start and I am excited about our future partnership.
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