My husband specifically asked for high mileage oil to be used. Raven wrote it down on paper, but the tech. used the regular oil, not what we requested. When my husband brought this to her attention, Raven merely said "They are all the same brand of oil. We will give you a discount next time." But she didn't write anything down on the computer, so my husband doubts whether anyone will remember, and it's doubtful there will BE A NEXT TIME! Also, we were charged extra for a "different filter" but it wasn't explained to us what it was or why we had to have it. I was given the name of this business by a friend, and I told my husband it was better than going to the dealership because it would cheaper at Open Road. It wasn't! It was more, AND we didn't get the high mileage oil we specifically requested for our Pathfinder (150,000+ miles). I was disappointed by my recommendation to my husband. I know it was close to closing time on a Saturday, but I expected that not to matter, when we're talking about trying to get repeat customers!!
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