I wasn't looking for this site, but wound up on it by accident. I read the awful reviews of Heritage, and I felt I should speak up and talk about my good experience. I've bought my home heating fuel from Heritage since 2003, and overall it's been a good experience. Perhaps it's my good luck that I never had to speak or deal with the notorious Donna. \r
\r
From 2003 until 2010 we had an old oil burner that needed a lot of attention. Their maintenance plan turned out to be a great deal for us. Their emergency repair people responded quickly and were competent and pleasant. They honored the terms of the maintenance agreement without any problems. \r
\r
Once we were away from the home for an extended time and they failed to make a scheduled oil delivery. As a result, there was pipe damage. They paid for the repairs without an objection or argument. \r
\r
There was another time that we had a dispute with them about the amount of oil they delivered. They didn't agree with me right away, and I had to go up two levels of management to straighten it out, but eventually they recognized that my records were correct and made the adjustment I wanted. They were never unpleasant and never failed to return my phone calls. In 2010 we built a new home. They installed a 500 gallon propane tank with no problems or delays.\r
\r
I feel bad for the people who had such bad experiences. I'm glad I read their reviews, because now I know that if anyone named Donna answers the phone, I'll hang up and call back until I get someone else. Seriously!
more