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Businiess name:
KoscoHeritage Energy
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Review by:
citysearch c.
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Review content:
I wasn't looking for this site, but wound up on it by accident. I read the awful reviews of Heritage, and I felt I should speak up and talk about my good experience. I've bought my home heating fuel from Heritage since 2003, and overall it's been a good experience. Perhaps it's my good luck that I never had to speak or deal with the notorious Donna. \r
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From 2003 until 2010 we had an old oil burner that needed a lot of attention. Their maintenance plan turned out to be a great deal for us. Their emergency repair people responded quickly and were competent and pleasant. They honored the terms of the maintenance agreement without any problems. \r
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Once we were away from the home for an extended time and they failed to make a scheduled oil delivery. As a result, there was pipe damage. They paid for the repairs without an objection or argument. \r
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There was another time that we had a dispute with them about the amount of oil they delivered. They didn't agree with me right away, and I had to go up two levels of management to straighten it out, but eventually they recognized that my records were correct and made the adjustment I wanted. They were never unpleasant and never failed to return my phone calls. In 2010 we built a new home. They installed a 500 gallon propane tank with no problems or delays.\r
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I feel bad for the people who had such bad experiences. I'm glad I read their reviews, because now I know that if anyone named Donna answers the phone, I'll hang up and call back until I get someone else. Seriously!
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