I would never use this place….. I will only state the facts of what happened to me individually as a potential customer. I took my 17” dell laptop to the store one evening because my screen had sustained a crack. I just went in there to really look at the estimated cost and time frame to get it fixed. I opened my computer to show them the cracked screen and they took my computer to pull the model number to price a part. I was told they didn’t have it there at the time and they would have to call me with a price of one the next day or so. I didn’t have any problems with that and asked if I could just bring my computer back when they got the part in because I use my laptop daily in school and I wanted to back up my files just in case. I was told I couldn’t leave the store with my computer until I paid a $40 diagnostic fee but if I left the computer and they did the work they would waive the fee. So I left my computer and waited on the quote. The next day they called back and quoted me $305 to fix my screen. I had done some other research of my own and the part was about $85 online. The part they were going to order for me was $150!!!! I went in the next day to pick up my computer because I could get it done for almost half the money at another place. They proceeded to tell me I still owed this diagnostic fee. I asked what that covered because I knew the problem when I came in there was no diagnoses needed. Doug the owner came to tell me that “his time isn’t free”. Um sorry your 5 min of talking to me (mostly about my life not my computer) is worth 40$ when the issues needed no diagnosis???? This is extortion for anyone that doesn’t know. They can’t hold your computer for a payment that is not valid. I didn’t have the energy or the time to call the cops while I was there and fight with this d-bag. Good luck to anyone else that wants to use this overpriced, rude, and entitled man…..
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