Brought my car in at 8 am for an appointment for a recall. Was told it would be a three hour appointment and my car should be ready by noon....I called at 11:45 to check and make sure it would be ready and they said "oh no it actually will not be ready until 4:30 or 5...there were apparently two other cars in there for the same recall before mine. Would have been nice for the service guy to let me know this when I dropped my car off being told it would be ready at noon and actually not being ready until the end of the day was a horrible first visit for service
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