Gary checked in with me first thing in the morning to inform me that his tech was in route. He was very friendly. My service tech was Juan and he actually arrived a little early (with a call ahead of course) and carried himself with great integrity. Upon noting the age of my turn-off valve when he went to shut the water off to the house, he approached it carefully and meticulously so as not to over-tighten it. He was also very respectful in the manner he moved my appliances out of the way to access the drain pipe. Within twenty minutes or so, he had my washer draining properly and ran it through the complete drain cycle to be certain it wouldn't back up on me again. I was impressed with Juan as an individual and as a plumber, so I will be holding on to this business card! Thank you, BK, for the drama-free experience!
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