Shawn was quick to answer my before hours emergency call. Even though I was a little frantic when I called, he put me to ease over the phone right away. He called when he was on his way, just as he said he would. Got here in hardly any time at all. He explained what the issue was, how he was going to fix it and what to do if it happens again in the future, and his recommendations if it happens again in the future. He didn't just come in, fix and run or try to charge us for something crazy. Went over all of the options. He was extremely helpful, polite and professional. Even my husband who is very picky had nothing but great things to say! Shawn and A-1 are our ""go-to's"" from this point forward.
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