I have been going to HD for three years. Yes, it is a busy place---I waited 45 minutes past my appointment time in the waiting room, and wasn't happy; however, every visit since has been on time. Once I needed to see Dr. Arthur for a follow up and she was really booked, so they got me in to see the Nurse Practitioner pretty quickly. \r
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The Solodyn they prescribed really cleared up my skin--I have decent but not amazing insurance, and with the coupons they gave me, going through a prescription filling company, I pay between $25 and $35 a month for mine (which is worth it not to have red bumps all over my chin and nose). They do recommend expensive treatments and products at HD, but I choose not to buy them. \r
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Dr. Arthur and her staff (with the exception of one receptionist) have always been polite and professional with me. I think sometimes you may have to advocate for yourself a bit--can't get in to see the doctor? Well, is there anyone else who can see me, like a PA or NP? Been waiting in the exam room for a while? Stick your head out, find an employee, and explain that you have been waiting. Can't afford $125 face cream? Ask if there is anything else they can recommend from the drugstore. When I have done these things, I have had a pretty positive experience.
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