I have been seeing Carol for almost a year for Electrolysis. Everything was going smoothly until my last appt 16 days ago. Carol worked on some hairs on my upper lip...it was more painful than usual. After I left the swelling became huge..red and welted. After a few days swelling was still not going down and redness was still prominent. Lines around the swollen areas started developing which was completely devastating. The areas were numb, itchy and still continue to be numb in areas. I started getting in contact with Carol and sending pics of what was happening. Discussed with her my fear of being over treated and collagen loss that can happen because of it. She barely responded most of the time and finally had me come in for a moisture treatment after 15 days. She continues to deny that the area was over treated..says my skin just reacted and we don't know why. I have been doing electrolysis for almost 2 years and I have never had 1 issue until 16 days ago. Carol has said things to me in person about my electrolysis and then denied them in a text. To date the area is healing..but is still swollen at the corners of my mouth..there are lines and red dots that I hope will go away when everything heals. No one should have this after 16 days and this is not normal. It's been very stressful. I am seeing a Dermatologist to see what is going on with the areas. I feel Carol could have handled things better. \r
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*update* 1/25/14 As the swelling at the corners of my mouth are subsiding, the red dots are now turning into holes and there are stretched scars appearing. I texted Carol some pics of my concerns and how upset I was and how I couldn't stop crying. She then had her husband call me and ask me what they could do to rectify the situation..then in the same sentence says that I signed a release and there is nothing more they can do for me. He said to stop texting as I was harassing Carol. Carol is the one who started the texting process...which I thought was strange for a business. She was happy with me sending pics in the beginning..then that changed as the problems continued. Carols last text to me denied anything being wrong with my skin and said everything was normal. This is not what she said to me verbally. In fact she went into detail about how she consulted another Electrologist to discuss my skin issues from this treatment.\r
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*update* 1/31/14 Saw the Dermatologist today..she says the areas are still swollen..heat must have been up to high and skin was traumatized. Prescribed a hydrocortisone cre to try and bring swelling down. She is hoping it will resolve on its on, but if it doesn't within 2 weeks I will see a Dermotologist that specializes in skin issues with the face. It's been 22 days and there is still swelling, red marks and holes. \r
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