Terrible moving company - I will never use them again,
First, the movers disappeared for over an hour in the middle of my move (they are paid by the hour). More importatly, I asked them to be especially careful with a glass sculpture that was very special to me - after asking about a dozen times where my sculpture was - they showed me the pieces.
Even worse was the customer service after the move. I had paid for insurance to cover up to $10,000 of damage. I filed the claim immediately for reimbursement for my shattered sculpture. I provided the store in Italy where I had originally bought it. I provided the web link to the exact same piece to replace the broken sculpture, and I let them come and take away the pieces as proof. They nickle and dimed me and offered me only a fraction of the replacement cost (for the exact same piece from the exact same store). In addition, they wouldn't call me back or email me back. I'm still waiting for resolution 2 months later without payment or reimbursement for the broken piece (despite the insurance).
Do NOT use Orly - terrible movers and terrible customer service and the insurance that you pay for is worthless!
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