My Samsung TV Died 4th of July weekend. Having time off from work and kids out of school for the summer I was very frustrated. Luckily I have a SONY flat screen also..... SOOOOO I called Samsung who promptly told me that Lakes would be coming out to check on it. I had some trouble locating my warranty information, upon which Samsung told me my TV was manufactured in MAY so it was out of its 1 year warranty time frame. Of course, it was manufactured, packaged, left the warehouse, arrived at BrandSmart and was sold to me, all on the same day in MAY...... I think NOT! The Lakes repairman was quite kind and told me that once I located the receipt that my $100.00 service fee would be refunded and the repair of the entire TV would be covered.... So I didnt cancel the appt, I paid the 100.00 and then I got my receipt from BrandSmart (which in fact stated that I purchased the TV in late September 2012... After many phone calls and emails and faxes with Lakes and Samsung, my receipt was finally loaded onto my account and the repair approved... BUT now I need my refund as the LAKE""S repairman said I would get; no trouble at all.... I have spent a lot of time on the phone over numerous weeks between the both of them.... Lakes says I need to get my refund from Samsung, Samsung says I need to get my refund from Lake's. Samsung even put me in a 3 way call to Lake's but the person who handles GA was on lunch.... Now I am sent to the manager because the person I have been speaking with for weeks is not even the person who can refund me. OF course the manager, Mike Davies (of the GA area), has declined my refund because their policy is simply that they NEVER give money back once it is paid.... According to Mike Davies I should not have scheduled the appt without my warranty info.... To which I reply.... YOUR repairman said I didnt need to cancel and that it would be no trouble to get my 100.00 refunded.... NOW, I dont know any person, WHO, with the knowledge that their TV is covered by a warranty, throws $100.00 at any repair person not expecting to get it back.... I just spent 20 minutes on the phone with Samsung while she tried to get LAKE'S Mike Davies to refund my $100.00, only to have her come back on the phone and say ""Lake's does not refund any money once they have taken it, that's their policy"" Okay then, this broken SAMSUNG TV (since repaired) is covered under warranty and even after that information have been provided Lake's has no intention of refunding my $100.00 which they have no right the keep. Samsung has no intention of making them refund the money, even though they know the situation is fraudulent, and I have wasted 2 months on various calls with them.....\r
I will never buy another product from Samsung and I will never use Lake's Electronics again.... LESSON LEARNED!
more