""Defaming the Verizon Wireless Brand""\r
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Attention all consumers of Verizon Wireless products and services. I hope that this will be my one and only negative review for WIRELESS DEPOT, a retailer for Verizon Wireless products and services.\r
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On September 12th, 2013, I received a formal letter from WIRELESS DEPOT informing me that I owe them $400.00 for the cost of a phone and fees. According to WIRELESS DEPOT, this was due to the fact that I had canceled the service for one of my three lines. All my Verizon Services have been in place for over 13 years. This phone was purchased as a replacement phone on March 30th for my Mother, along with an I-Phone upgrade for my wife.\r
Since then, my Mother has become unable to make use of a phone because of physical and memory issues. \r
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The reasons for the cancelation were explained to and accepted by Verizon which, normally charges a cancelation fee in all cases. But because of the circumstances, a courtesy to waive the fee was made.\r
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So.., WIRELESS DEPOT, my question to you is...What do I owe you $400.00 for? Is it the LG-VN251 Cosmos 2 phone that I paid you $49.99 for? Are you charging me for Verizon service already established 13 years ago, through Verizon Wireless? Or, is this some kind of clerical error on your behalf.\r
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My first attempt to contact your rep, resulted in a recording directing me to a, charges dispute website. I will attempt a second time by calling your store. \r
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I really do not understand what you're charging me for, no matter what your fine print says.\r
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A common sense solution is expected sooner than later. Although, common sense does not seem to be so common thus far.\r
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