I started using the services of this hospital seven years ago when I relocated to Clayton. There were only two doctors then, and the doctor who took care of my pets (2cats and a dog) was an excellent veterinarian with regards to both pet handling and relating to owner. Then things changed.\r
The practice started mushrooming, new staff came on board and with that came the “puppy mill” mentality. By this I mean that monetary return became the prime concern and the animals and owners, a fading consideration.\r
Since I am retired, I could no longer afford to patronize this office. I had high regard for Dr. Bagley so I still used it occasionally for urgent matters, but the last visit I made is what decided me to write this comment.\r
One of my cats came in with what I feared might be a snake bite. Time being of the essence, I rushed him to Clayton Hospital. I tried to ask for my trusted veterinarian but I was told he was not available. A woman took my cat, since he was born a feral cat he is difficult with strangers so I always request to be allowed to hold him or at least be there with him. That was refused. The procedure was taking unusually long and eventually I was told that they were going to take an X-ray…for a query snake bite?\r
An hour later I was told there was nothing wrong with my cat, but the bill was for $332.00 !\r
For just an initial bite inspection…? This is serious abuse.\r
I will no longer use this office unless I can be sure I am being seen by the honest primary veterinarian who started it.\r
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