To-Tara W\r
*AVERAGE* install time is 45 minutes to 1 hour depending on the type of vehicle. However, each vehicle is different & sometimes we run across an install that requires troubleshooting from the manufacture of the purchased equipment.\r
We informed you on the status of your vehicle & that it would take longer than average expected time, you were not satisfied as you needed to leave to go to work. We stopped immediately and put your car back together as quickly as possible. You stated you would return and allow us to complete the job when you had time. Therefore in good faith that you would come back & complete the installation & purchase the Bluetooth we told you we would leave it installed in your vehicle so that we only would have to troubleshoot the problem when you came back. The Bluetooth was put on an open accounts receivable invoice in your name. \r
You did not come back as agreed and still have a $200 Bluetooth device that you have not paid for!\r
We have left messages and tried to contact you by phone to no avail. Sound Pro has no reason to keep your $50 labor deposit as we are still out $200 for the Bluetooth that you have not paid for nor returned. We will gladly refund your $50 once you return the Bluetooth. \r
As for your accusations that you overheard someone had a bubble in there window tint & someone else had a blown speaker while you were in our store…it is not your place to reference them as unsatisfied customers as you do not know the circumstances to others situations. Window tint takes time to dry & bubbles can last a few days depending on the weather or a particle of dust may get into the tint in which case we would retint at no charge. Often customers blow speakers when they crank there systems past the capacity allowed. This is just an unfair comment as you have no knowledge of the situation other than a customer walking in & telling us why they were there. \r
We just celebrated our 35 years in the Atlanta metro area and although sadly many in our industry from large chains such as Hi Fi Buys and Circuit City to small local business like ours have had to close their doors do to the economy… we however are thriving! That is thanks to all of our local community who chose to support small business. \r
We will continue to serve all of our customers as we always have with the utmost courtesy & respect. Sound Pro Inc. does not advertise however we have built a loyal customer base and upheld a very reputable reputation based on customer service & quality product / installation since 1978. \r
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