They had to totally rebuild my transmission. They towed the van in, did a complete diagnostic, explained the problem to me, gave me an estimate, and performed the work. They ran into additional electrical problems, but didn’t finish the job until they could guarantee that the new transmission wouldn’t have problems with the electrical like the original one did (it blew at only 66K miles). I was very pleased. They sent a tow truck out to pick up the vehicle. I did have to call to see where they were on the job several times, but I tend to be impatient. They explained the details to me well. Overall cost: $1549.30.
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