WAH was recommended to me by a friend of the family. I dealt with the staff at this facility at least a dozen times over the past six months, not once did we have a good experience. Staff at the front desk, an older woman in particular, were very rude and made every excuse possible for their inability to do their job. Several times I called first thing in the morning for a medication refill. I was told it would be ready anytime after 2pm. When I would go to pick it up after 5pm the medications were not ready. I would then sit and wait for 30-45min for staff to prepare the medications. When my pets were seen in the office we would be there at least 1.5-2 hours, only being seen by the vet for 5-10 min. When I would call for information, different staff would give different answer. No one seemed to be educated appropriately with the exception of Dr. Zacchio, the owner. I continued going to this vet because he seemed nice and would return calls promptly when asked to. My final straw with this vet was yesterday. My cat Salem was neutered about a week ago. Over the weekend he started with symptoms of a UTI so I called the vet and left a message. I received a return call Monday morning and set up an appointment for 11am. When I arrived the staff were extremely rude in telling me they never spoke with me but would see the cat. After being called to go into the room, the rude receptionist loudly told the tech that I didn't have an appointment and no one spoke to me. I went in to the room and the male tech was polite. He took down all the information and said they would see him. He then asked who I spoke with and I told him a woman. I looked up the number and it turned out that I mistakenly called the wrong vet, I have a habit of not saving numbers in my phone. At this point he went into the back room and was gone for about 5 min. Dr. Zacchio then came in with a phone and said you can either go to that vet or talk over the phone. He was very short with me and then walked out. I was astonished that my vet was sending me somewhere else. Yes it was my mistake calling the wrong vet, however I was at their facility. In the time they took to call the other numbers they could have seen my cat, who is their patient. I ended up taking my cat to Phillipsburg animal clinic and will continue to do so.
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