My upstairs unit was installed by Snellville Heating and Air three years ago when my home was being built. The unit was manufactured by Lennox and has a 5 year parts warranty. The unit had a piece that broke off that was under warranty and Snellville did not back up the warranty by Lennox and required a 263.00 labor cost to repair it along with a 78.00 initial service call. When I called and spoke with Olivia she was extremely rude and offered a 50.00 break off of the 263.00. This is a family owned business that was not willing to stand behind what they sell and absorb the cost of the labor. If this had happened with a car the dealership always absorbs the labor. If I had any other choice I would not use them to service my unit. Unfortunately, they sold it, installed it and now does not stand behind it. I unfortunately could never recommend this company. This is the first negative review that I have ever felt inclined to write so you can only imagine how I was treated.
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