Worst customer service!!!\r
\r
While on their premises my child's safety was at risk when another member grabbed my daughter by her arm and proceeded to pull her with her. I do not know this member nor have we ever seen her. This behavior was shocking and it frightened my daughter making her believe that someone was going to take her. As I addressed this issue with the staff (the front desk attendant and the manager of the day), they proceeded to tell me that this member's reputation was not of this manner and they do not believe my ""story."" I proceeded to call the police and filed a report. It was obvious that my child's safety was not a concern to their staff therefore I canceled my membership the next day.\r
\r
What type of establishment are they promoting if a child's safety is not a concern?
more