Wow, I just ran into the exact same situation as Tabblycat4shur did three years ago. I rented a rototiller that had dull blades and wouldn't even cut into the dirt or scrape up the grass on my lawn. When I brought the thing back and told the outside guy the problem, he retorted with snide and cocky remarks. Because I stood up for myself, the situation escaladed. The guys that worked there gathered round inside and continued to tell me how I was wrong and how I had to see their side of it. \r
The thing is, I had expected to pay for the rental, and I already understood their side of it, but they continued to talk at me and showed absolutely no interested in understanding that my frustration was with the way I was being treated then and there as a customer. When I finally told them how long I had been a customer, and that I wouldn't be coming back, the boss lowered the price. But they continued to badger me. I accepted the lowered price. But when I tried to tell them that it wasn't the money or the lousy machine that bothered me, but it was their attitude toward me that bothered me, the group literally snickered at me. I won't be going back there again. And I will be apologizing to all of the women I have recommended the place to in the past. And I will continue to warn everyone I can about the offensive customer service I experienced there today. \r
I checked into other rental places, too, and found the prices were lower, and the customer service was much more professional and helpful. I'll get this lawn done in spite of Sun Rentals.
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